Ferris Course Catalog

Warranty - Customer Relations (AMGT 404)

  • College: Coll of Engineering Technology
  • Department: Automotive
  • Credit Hours: 3
  • This course has a lecture with 3 hours.

Identification of product failure and the interaction required between the customer, dealer, and the manufacturer to achieve acceptable solutions to field problems. Includes preparation of warranty and field reports. Typically Offered Spring and Summer Semesters.


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