Cont Improvement Tools-Techniq (STQM 311)

• College: College of Business
• Department: Marketing
• Credit Hours: 3
• This course has a lecture with 3 hours.

Basic statistical tools necessary for successful implementation of a Total Quality Management (TQM) system. Topics include: continuous improvement; process improvement tools; group and team tools; and other topics distinctive to TQM, including: organizational mission and vision statements, HOSHIN planning, quality function deployment, P-D-C-A cycle, and benchmarking. Also, practical applications in team settings on real problems in manufacturing, health engineering, and education. Pre-Requisites:Sophomore status or Instructor approval. Typically Offered Spring, Summer