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HSMG 300 - Guest Service Management

This course focuses on the strategies, staffing, and systems behind excellent guest service. Students will discuss hospitality service concepts and principles, explore problem solving techniques and best practices, analyze ethical issues, and utilize case studies to understand what it means to exceed guest expectations and create the "Wow" experience.
Level: UG
Credit Hours: 3

Ferris Equivalencies:

Department: MKTG


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