MGMT 492 - Lean Svc Enterprse & Leadershp

This course concentrates on how to design, continuously improve, and lead a lean service business process initiative. Specific areas of concentration include Systems Planning and Thinking (seeing the whole business as a value stream), Human relations skills (leadership, strategy development and deployment, change management, and team problem solving) and Lean Principles (kaizen, PDCA, SS, pull, leveling process stability, standardized work, root-caused problem resolution and A3 Reporting). Typically offered Fall, Spring, Summer.
Level: UG
Class Restriction: JR, SR

Credit Hours: 3

Prerequisite MGMT 305/D-
Department: MGMT