STQM 311 - Cont Improvement Tools-Techniq

Basic statistical tools are necessary for the successful implementation of a Total Quality Management (TQM) system. Topics include continuous improvement; process improvement tools; group and team tools; and other topics distinctive to TQM, including organizational mission and vision statements, HOSHIN planning, quality function deployment, P-D-C-A cycle, and benchmarking. Also, practical applications in team settings on real problems in manufacturing, health engineering, and education. Typically Offered Spring, Summer
Level: UG
Class Restriction: AF, FR, HF, IF, RF, VF
Credit Hours: 3

Ferris Equivalencies:

Department: MKTG